Now it is hereby agreed by and between the client here as to under –
Booking Terms & Conditions
Duties of the Client
- The Client hereby undertakes and agrees with the Service Provider that it will at all times during the continuance in force of this Memorandum of Understanding, observe and perform the terms and conditions herein set out and in particular will observe the following terms and conditions:All bookings are to be registered, by the Client with the Service Provider, minimum 2 (two) days prior from the date of the proposed event.
- Booking confirmation is subjected to availability of slots.
- For every booking, a 100% (hundred percent) advance Booking Fee is to be provided, by the Client to the Service Provider, on confirmation of the bookings.
- Taxes at the rate of 18% (Eighteen percent) will be applicable over and above the Booking Fee which is to be paid by the Client to the Service Provider.
- The Client is required to report 15 (Fifteen) minutes prior to his/ her confirmed timing for the service opted.
- All time slots for the services are fixed by the Service Provider and no changes in the time slots are to be requested by the Client.
- Safety indemnity to be signed by the customer’s prior on boarding the Yacht.
- International Clients to carry their identity proof.
- Any delay on behalf of the Client, to report at the confirmed time, will not be exempted by the Service Provider and no adjustments will be made for any such delay by the Client. The time slots booked by the Client will be for that fixed time period only and will remain unaffected by any delay on behalf of the Client.
- Admission into the venue is subject to the discretion of the Management of the Service Provider.
- The Client is required at all times to co-operate with the Crew Members and adhere to all rules and regulations of the service opted for.
- For all kinds of Liquor and Party Bookings, the Client is required to apply for a permit, which is to be taken a week prior from the date of the scheduled event.
- Additional costs over and above the Booking Fee will be involved to apply for the Permit.
- Any loss and damage, caused by the Client, to any of the objects/ materials/ furniture of the boats/ yachts/ any other things at the venue of the service provided by the Service Provider, shall be borne by the Client.
- A Refundable Deposit, with respect to any loss or damage as envisaged herein above, shall be paid by the Client to the Service Provider at the time of the payment of the Booking Fee. This Refundable Deposit will be refunded by the Service Provider to the Client after the event after due deductions for the damages caused.
- Costs for transfer of goods and food items (including any drinking and eating items) will be charged by the Service Provider separately and in addition to the Booking Fee.
- The Client shall take care of their personal belongings. The Service Provider or any of the Crew Members will not be held liable and accountable for any loss of the personal belongings of the Client or any of its members at the venue.
- For every booking made by the Client and confirmed on e-mail by the Service Provider, shall be treated as a confirmed booking.
Service Provider Commitments:
As your chosen service provider, we are committed to ensuring your safety and satisfaction. Throughout the duration of our Memorandum of Understanding, we promise to:
- Transparent Communication: Provide you with a comprehensive brief on our services and plans, enabling us to deliver the best possible experience to you.
Safety First: Prioritizing safety above all else, our Captain will conduct a thorough briefing on the adventure and its safety measures for you and your group at the venue.
- Adventure Excellence: Deliver on our promise of providing you with the ultimate adventure experience, as stated in our offering.
Allowed Items on the Yacht:
- You’re welcome to bring the following items on board:
- Light snacks and soft drinks (e.g., chips, sandwiches)
- Flower bouquet
- Small portable speakers
Prohibited Items on the Yacht:
For the safety and comfort of all guests, the following items are not allowed:
- Alcohol, champagne, wine, beer, or any alcoholic beverages
- Cameras or professional photography equipment
- Bulky or heavy items
- Fire or igniting materials
- Decoration materials
- Please note that items not mentioned in the list of allowed items are also not permitted.
We hope these policies provide clarity and enhance your overall experience with us. If you have any questions or require further information, please feel free to reach out to us.
The Client shall pay the Service Provider, the Booking Fee on confirmation of each booking as per Clause 2.
100% Payment in advance from the Day of Booking, for final booking confirmation.
Rates are subject to change of season and weekday/weekend basis.
If the experience cannot be conducted due to weather, alternate date will be provided or a refund of up to 90% of the experience price.
Experience is subject to weather & other conditions.
No money refund policy if there is any cancellation due to client.
Taxes at the rate of 18 % (eighteen percent) will be applicable over and above the Booking Fee which is to be paid by the Client to the Service Provider.
Booking and Cancellation Policy:
1. Cancellation by Customer:
No Refund: Customer-initiated cancellations are non-refundable. No refunds will be issued for such cancellations.
2. No Show:
No Refund: If you or any member of your group fails to show up for your booking, no refund will be provided.
3. Late Arrival:
No Refund: In the event of late arrival by you or any member of your group, no refund will be granted, and the booking time will not be extended.
4. Reschedule by Customer:
No Rescheduling: Bookings cannot be rescheduled or altered. Preponing or postponing your booking is not permitted.
5. Cancellation by Operator:
Full Refund or Rescheduling: If the operator cancels your booking due to unfavorable weather conditions, technical issues, or operational reasons, you will have the option to receive a full refund or reschedule your booking.
Full Refund: Last-minute cancellations by the operator may occur due to government restrictions (police, defense authorities, etc.). In such cases, you will be offered the choice of rescheduling or receiving a full refund.
6. Change of Yacht:
No Yacht Changes: Once your booking is confirmed, it is not possible to change the selected yacht.
7. Maximum Guest Capacity:
Strict Capacity Limit: Please note that exceeding the maximum allowed guest capacity of the yacht is not permitted. Each child and adult is counted as one person in the total guest count.
We hope this revised policy provides greater clarity and understanding for your customers. Feel free to incorporate it into your booking and reservation materials as needed.
Refund will be issued in 3 Working Days.
Terms & Conditions
Last updated on Oct 2nd 2023
The term ‘Oyster Services’ or ‘us’ or ‘we’ refers to the owner of the website whose registered/operational office is Mumbai MAHARASHTRA 400001. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information.
You may not create a link to this website from another website or document without Oyster Services prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time